Universal Tentative Reservation and Cancelation
Policy: In order for our logistics team to
assign a truck to your tentative reservation
a $150.00 deposit will be charged to your account
at the time of booking. If you cancel this
reservation in writing to our e-mail address,
prior to a truck being assigned to your reservation,
we will reimburse your credit card for the
deposit. A tentative reservation locks in the
rate BUT Does not guarantee your reservation
a vehicle. Once a vehicle can be assigned you
will receive an e-mail converting your tentative
reservation to a confirmed reservation (note:
the e-mail subject line).
A confirmed reservation will have a vehicle
number assigned to the rental pick up date.
However, confirmed reservations can still be
influenced by accident, incidents, mechanical
failure and acts of god (i.e. weather). Universal
Truck Rental has the right to substitute equipment
of any size to fill your confirmed reservation.
Renter is 100% financially and operationally
responsible to make alternative arrangements,
if a reservation can not be honoured for any
If you cancel your reservation, while in the tentative reservation status, a $15 cancelation fee will apply. If you cancel your reservation after a truck has been assigned, converting the tentative reservation to a confirmed reservation, your $150 reservation deposit will be forfeited. Reservations cancelled within 24 hours of the reservation date and time will be treated as "No Shows".
Renter is 100% financially responsible for
the full value of the rental for a "no
show" and fees will be charged to the
credit card on file.
Cancellations must be submitted in written Monday to Friday 9 Am to 4 Pm Eastern Standard time, if received after hours the e-mail will be considered delivered the next business day.
If Universal Truck Rental can not assign a vehicle, converting the tentative reservation to a confirmed reservation, the client will receive a 100% deposit refund. The traffic Department assigns vehicle(s), converting tentative reservations to confirmed reservations, anywhere from 10 days to 24 hours prior to the rental or up to 4 weeks in advance.
Renter is Financially Responsible for all
Cold Start or No Start Issues, Overhead Damage,
Windshield Damage, Tire Issues and Incidents.
Loss Damage waiver does not apply to damaged
caused by off the road use, damage to the interior
and damage caused by collision with stationary
or overhead objects. Such as driving into your
own house, backing into your neighbours parked
car or all acts in your care and control.
ALERT: RENTER MUST PLUG THE TRUCK ENGINES
HEATER IN OR THE TRUCK WILL NOT START BELOW
10 DEGREES CELSIUS
TRUCK MUST BE RETURNED FULL OF FUEL OR THE
RENTER WILL BE FINANCIALLY RESPONSIBLE FOR
A $50 ADMINISTRATION FEE AND ALL FUEL COSTS.
( Note: The Truck is not considered full of
fuel if the vehicle can be topped up 5 litres
or more per tank)
Truck must remain in Canada. Vehicle cannot
enter the USA. There is NO INSURANCE coverage
in the USA.
Universal Truck Rental's inbound & outbound
inspection process is the most fair and accurate
in the industry. UTR's system relies on independent
third party businesses, acting without prejudice,
to complete a visual inspection supported with
digital photos uploaded to a public domain called
- CLICK HERE TO VIEW PHOTOS
The system is designed to answer the 5 w's ; "What
- was damages","Where - did the damage
occur - approximate location, city or province","When
- did the new damage occur - time lines only","How
- did the vehicle get damaged" and "Who
- is financially responsible".
with damage most clients want confirmation the
inspection and digital pictures are current.
Universal Truck Rental independent dealer inspection
location(s) are responsible to provide written
and visual proof of their inspection. We accept
there input as accurate, responsible and timely.
Plus the same digital photo(s) are uploaded to
flickr.com creating a time line.
The UTR's dealer group are independent inspection
locations providing Universal Truck Rental, our
past, present and future client's with an accurate
historical record of each vehicles physical (damage)
condition. If any picture is not necessarily
100% clear or available than UTR relies on the
written and verbal inspection report(s) provided
by "Any UTR" dealer inspection location(s).
Plus past digital photo records and previous
dealer inspections. Universal Truck Rental will
also take into consideration past, present and
future digital inspection photos provided by
If the renter has visual proof that contradicts
the inbound or outbound dealer's inspection please
forward it to Universal Truck Rental immediately.
Third party photos do no supersede the dealer
inspection(s) they will however be taken into
consideration when addressing the 5 W's.
If there is nothing new to present Universal
Truck Rental Accepts the dealer inspection(s)
as accurate and will proceed according to the
On Line rental agreement terms and conditions.
An administration charge, not to exceed $100.00
will be charged to RENTER/DRIVER(S) in the event
of a credit card chargeback that is proved to be
valid to the cardholders issuing bank. Plus $15 for
each Universal Truck Rental e-mail reply after the